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Office Coordinator

Overview

The Office Coordinator is an anchor in the office, making sure technicians are equipped with the correct information to ensure our customers continue to be served to the highest degree of satisfaction.

Our Mission

To serve with Heart, show up with Hustle, change the game by always finding a way to be the solution. Winning the trust of our clients exemplifying integrity and respect to be the industry Champion.

Our Values

Heart, Hustle, Problem-Solving, Winning Attitude

Essential Functions & Responsibilities

  • Provide estimates per mitigation code and standards
  • Coordinates and schedules appointments for Technicians per customer requests
  • Determines appropriate routes to ensure efficiency and customer satisfaction and dispatches Technicians accordingly
  • Attracts and retains customers by providing exemplary customer service and by answering product and service questions; suggesting information about related products and services
  • Set the standard for customer satisfaction by responding to customer requests in a timely and effective manner
  • Assures accuracy of customer records by inputting, recording, and updating account information in the CRM
  • Acts in a stewardship capacity for the Company, works as a functional member of the team, has ability to self-direct and self-regulate work-day;
  • Other duties as assigned

Key Performance Indicators

  • Ensure accurate routes for all appointments
  • Respond to all customer questions or inquiries within 30 minutes.

Placement Criteria

Minimum of a high school diploma and a minimum of 2 years in a customer service role, or suitable combination of education and relevant experience preferred;

Extensive knowledge of commonly-used concepts, practices, and procedures within the customer service industry, and demonstrated comprehensive knowledge of office and facilities coordination;

Demonstrated organization and communication skills; Ability to prioritize workflow and organize diverse material and ability to handle multiple, competing and changing priorities; ability to perform effectively without supervision and within established time limits and ongoing deadlines;

Ability to interact and communicate effectively and professionally, and provide exceptional service, both internally and externally at all times.

Employee should be knowledgeable regarding Microsoft Office, have proficient computer skills, display adaptability in learning the use of company specific software and display comprehension of fundamental computer practices and database management;

All employees are expected to exhibit exemplary customer service skills, both with external customers, vendors, visitors, co-workers, and management staff. Their written and verbal communication skills should be concise and effective, they should aspire to excellence in both work and customer service, they should show courtesy to all they encounter while representing the Company. They are also expected to maintain an air of professionalism in their interpersonal relationships and personal grooming, exercise confidentiality concerning the affairs of the business, exhibit a willingness to learn, willingness to problem solve and willingness to step in to help others, and openly and actively participates in the direction of our Company.  Certified Radon views each of these traits as performance indicators and employee appraisals reflect each of these attributes as an element of performance upon which employees are rated.​

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