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Lulu's-Front of House Manager

AT LULU'S WE HAVE OUR OWN WAY OF DOING THINGS.

We are sweet and a little spicy, just like the traditional Thai dishes we serve. It is this delicious balance that has made us a popular neighborhood spot for over 20 years. We believe family is important. Each time we make a dish at Lulu's, we honor my father's family recipes. Because we make all of our dishes to order, we promise, whenever possible, to accommodate any special requests.

We are currently hiring for a Front of House Manager in our Crossroads location!  This position is responsible for overseeing all guest interactions and operations for the guest service areas at Lulu’s Thai Noodle Shop, including customer waiting areas, dining room, bar, food and beverage service stations and restrooms. Responsibilities specifically include overseeing and coordinating the people and systems to achieve objectives in sales, costs, employee retention, guest service, food and drink presentation and cleanliness, hygiene and safety for our guests and employees.  The Front of House Manager is also charged with ensuring operations in guest areas are consistently run in an efficient, clean and cost effective manner. 

 

Essential Job Functions and Responsibilities

People

Supervises and supports all staff
Interviews and hiring recommendations
Motivates, coaches and ensures training
Ensures proper staffing for maximum productivity and high standards of quality
Leads by example to coach staff to deliver excellent service and satisfaction

Sales & Profit

Handles all customer concerns
Adhere to all cash handling and reconciliation procedures
Ordering, properly storing, and conducting weekly inventory
Recommends policies and procedures
Financial responsibility

Operations

Ensures that high standards of customer service, sanitation, cleanliness and safety are maintained throughout the dining, serving, bar and waiting areas at all times;
Ensures compliance with OSHA, Employment Laws, and state/local laws and regulations, including any and all Health Department or Liquor Control requirements. 100% responsible for monitoring liquor licenses;
Other duties as assigned.

General Employment Expectations

All employees are expected to exhibit exemplary customer service skills, both with external customers, vendors, visitors, co-workers, and management staff. They are also expected to maintain an air of professionalism in their interpersonal relationships and personal grooming, exercise confidentiality concerning the affairs of the business, exhibit a willingness to learn, willingness to problem solve and willingness to step in to help others, and openly and actively participates in the direction of our Company.  Lulu’s views each of these traits as performance indicators, and employee appraisals reflect each of these attributes as an element of performance upon which employees are rated.

Placement Criteria

We prefer that you have at least 2 years experience in a supervisory role and an additional 5 years or more of working in a large volume, fast paced restaurant.

 

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